GENERAL TERMS AND CONDITIONS OF SALE

Last Updated: May 08, 2026

We are Calicantus S.r.l. (“Company,” “we,” “us,” “our“, “Seller”), a company registered in Italy with registered office at Via L. Mazzon 28-30, 30020 Quarto D’Altino (VE), Italy, VAT no. 037590272.

We operate the website airxcel.eu (the “Site“), as well as any other related products and services that refer or link to these General Terms and Conditions of Sale (collectively, the “Services“).

These General Terms and Conditions of Sale(“Terms”)govern all purchases made on the Site by you (“Consumer”)of the products marketed by Can S.r.l., a company registered in Italy with registered office at Via G. Apollonio 11, 36031 Bassano del Grappa (VI), Italy, VAT no. 03607980988 (“CAN”) and identified by the trademarks CAN, MAXXAIR, AQUA-HOT, INVISION (“Tradermarks” and “Products”).

BY PLACING AN ORDER, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, PLEASE DO NOT MAKE A PURCHASE.

1. CONTACT INFORMATION
1.1. For any information regarding the Products, you can contact CAN by filling out the form, by email at [email protected] or by mail to Via G. Apollonio 11, 36031 Bassano del Grappa (VI), Italy.
1.2. For any information regarding orders, payments, shipments, and returns, you can contact us by filling out the form, by calling 0422 782890

2. ORDERING & ACCEPTANCE
1.1. To purchase one or more Products, the Customer must fill out an order form, providing all the mandatory information requested.
1.2. The Customer can place orders either as a registered user, after creating an account, or as a guest. Before confirming the order, the Customer must read and accept these Terms by ticking the corresponding acceptance box.
1.3. Upon ticking the acceptance box of these Terms, the Customer will receive an email by the Seller confirming receipt of the order (‘Order Confirmation’). This does not guarantee acceptance of your order. We will notify you if there are any issues. Receipt of the Order Confirmation by the Customer does not constitute acceptance of the order proposal made by the Customer.
1.4. All orders placed on the Site are subject to availability and acceptance by us. The purchase of the Product/s is finalised upon acceptance of the order proposal by the Seller (“Contract”). The Seller will send to the Customer a subsequent email to confirm acceptance of the order proposal and inform that the order is being shipped.
1.5. We reserve the right to refuse or cancel an order for any reason, including suspected fraud, pricing errors, or stock issues. The order proposal may be refused by Seller in the following cases:
a) due to the unavailability of the Product(s) ordered;
b) in the event of failure to authorise the total cost of the Product(s) to be charged using one of the applicable payment methods;
c) when, at the time of purchase, the price indicated is clearly incorrect (e.g. prices that are too high or too low compared to the prices normally applied for the same Product if there is no promotion in place that justifies the price indicated on the Website, incorrect calculation of VAT or other applicable taxes).
1.6. If the Seller refuses an order as indicated in Section 2.5 above, it shall send the Customer an email notification of refusal of the order and shall refund the Consumer if payment has already been made. This refund will be made using the same methods used for the purchase (see Article 5) without undue delay and, in any case, within 10 (ten) working days as from the notification of refusal of the order.
1.7. The images displayed on the Site are provided for illustrative purposes only. While the Seller endeavours to ensure that the representations of the items on the Site are as accurate as possible, variations may occur. It is not possible to guarantee that the actual appearance of the items will correspond exactly to that displayed on the screen. Therefore, the Seller assumes no responsibility for errors or inaccuracies in the photographs and/or graphic representations of the items, including any differences in shade or grain, which may result from technical limitations in the rendering of colours and/or textures due to the specifications of the computer equipment. In any case, even in the event of an obvious discrepancy between the actual characteristics of the Products and their representation, the Seller cannot be held responsible for the aforementioned difference.

3. RIGHT TO WITHDRAW
2.10. The right of withdrawal is granted to the Customer if they purchase the Products as a consumer, as defined in Article 3, letter a) of the Italian Legislative Decree No. 206/2005, as amended and supplemented (“Consumer Code”).
2.11. The Customer may withdraw from the Contract within 14 calendar days from the date of delivery of the Product. To exercise this right, simply follow the procedure set out in Section 6 below and the instructions in the Return Form (https://airxcel.zendesk.com/hc/en-gb/articles/47494111086356-I-want-to-make-a-return-how-do-I-do-it) (“Return Form”) before the expiry of the withdrawal period.
2.12. The Customer is required to take all necessary measures to preserve the integrity of the Product and do everything possible to ensure that the Product is returned in the best possible condition, with undamaged original packaging, any instruction manuals, or separate items and any other components delivered. The Product must not have been tampered with except to the extent necessary to establish its nature, characteristics and functioning. If these conditions are met, the Customer shall be entitled to a refund of the purchase price of the Product(s) in accordance with the provisions set out in Section 6 below. To exercise the right of withdrawal, the Customer must complete the Return Form. Until the Product/s remain in their possession, the Customer will be responsible for the integrity of the Product/s.
2.13. If the Customer decides to return the Product/s and provided that the right of withdrawal from the Contract has been exercised by the Customer within 14 calendar days from the date of receipt of the Product/s, the payments received by us will be refunded without undue delay, using the same payment method used by the Customer for the purchase, and in any case no later than 14 calendar days from the date of receipt by us of the notice of withdrawal and proof of return of the Product/s.
2.14. If the returned Product/s is/are damaged/malfunctioning, worn or tampered with, or show/s physical, aesthetic or superficial alterations due to misuse or negligence on the part of the Customer, the latter shall be required to pay the price of the Product and related costs, including shipping costs and taxes, as originally agreed. Furthermore, returns of Products whose serial numbers do not match those indicated on the original delivery invoice will not be accepted.
2.15. The Consumer’s right to withdraw from the Contract is excluded in the case of purchases of customised Products pursuant to Article 59, letter c) of the Consumer Code.

4. SHIPPING & DELIVERY. TRACKING YOUR ORDER. LOST OR DELAYED SHIPMENTS. RETURNS DUE TO FAILED DELIVERY

3.1. The Products ordered will be delivered to the address indicated by the Customer. Delivery times vary depending on the destination and carrier. Estimated delivery times will be displayed at checkout. While we strive to meet these estimates, delays may occur due to factors beyond our control (e.g., customs, weather, carrier issues). Shipments are generally made on working days in Italy (Monday to Friday). The times indicated are to be considered indicative and not binding, it being understood that, in accordance with current consumer protection legislation, delivery must take place within a maximum of 30 calendar days from the conclusion of the Contract. While we work to ensure timely delivery, delays may occur due to customs processing
3.2. During promotional periods, sales or holidays, delivery times may be extended by up to a maximum of 15 working days compared to normal transit times. Once your order is shipped, you will receive a tracking number and order tracking link via email to monitor delivery progress. If you have not received a tracking update within 5 business days of placing your order, please contact us.
3.3. Once the shipment of the Product has been made, the Customer will receive a communication containing the tracking number to monitor the status of the delivery at the email address indicated at the time of the order.
3.4. Delivery to the address indicated by the Customer by the courier may not be possible if the type of Product/s and/or the structural characteristics of the destination do not allow it. This may occur, for example, in the case of particularly bulky or heavy items, or if there are no lifts, goods lifts or other suitable conditions for transport to upper floors.
3.5. Any shipping costs, if applicable, will be indicated at the time of order completion.
3.6. The risk of loss or damage to the Products is transferred to the Customer upon physical delivery of the Products, or when a person designated by the Customer takes possession of them.
3.7. We are not responsible for incorrect shipping addresses provided at checkout. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
3.8. We are not responsible for customs delays or additional fees charged by local authorities.
3.9. If your package is delayed, please check the tracking information before contacting us.
3.10. If a package is lost in transit, we will work with the carrier to resolve the issue.
3.11. Once an order is confirmed delivered by our carrier, we are not responsible for lost or stolen packages. If your item is missing after delivery, please contact the courier directly.
For assistance, please refer to the following page

5. PRICING, TAXES & DUTIES, PAYMENT TERMS. PAYMENT METHODS. PRICING & ERRORS DISCLAIMER
4.1. The prices applicable to the Products are those indicated on the Site, except in the case of an incorrect price pursuant to Section 2.5(c) above. Unless otherwise specified before placing an order, in the case of deliveries to countries inside the European Union, the prices of the Products include VAT.
4.2. In the case of deliveries to countries outside the European Union, the Products may be subject to import taxes and/or customs duties depending on the type of Product and the country of destination. These costs shall be borne by the Customer. Any duties, taxes or customs charges will be indicated to the Customer at the time of check-out. The Customer is required to check the customs and tax regulations in force in the country of destination of the Products, it being understood that the Seller cannot be held responsible for any additional costs, delays or impediments in delivery due to customs checks or the Customer’s failure to comply with the customs or tax obligations and .the Customer will be responsible for any applicable local import duties, sales taxes, import duties and customs regulations upon delivery.
4.3. Payment for the Products can be made through the following payment circuits and services: Visa, Mastercard, Maestro, American Express, Visa Electron, PayPal.
4.4. If it is not possible to charge the amounts due by the Customer to their credit card, it will not be possible to execute the Contract and the order will be considered cancelled.
4.5. Payments are processed securely through our third-party payment provider.
4.6. We reserve the right to adjust pricing, taxes, and duties at any time.
4.7. We make every effort to ensure accurate pricing, but we reserve the right to correct pricing errors and cancel orders affected by incorrect pricing.
4.8. Orders will not be shipped until full payment is received and cleared.

6. LEGAL WARRANTY OF PRODUCT CONFORMITY. REFUND POLICY. REFUND PROCESSING TIME. LOST OR STOLEN PACKAGES
5.1. All Products purchased on the Site are covered by a 24-month legal warranty of conformity from the date of delivery, pursuant to Articles 128 et seq. of the Consumer Code. The exercise of rights in the event of a lack of conformity, as provided for in Article 6.2 below, is subject to a limitation period of 26 months from the date of delivery.
5.2. Pursuant to Article 135 bis of the Consumer Code, in the event of a lack of conformity of the Product, the Customer has the right to return the Product at no additional cost. To this end, the Customer may choose between repair and replacement of the Products. This right of choice cannot be exercised if the remedy requested is impossible or involves excessive costs for the Seller.
5.3. In cases where the repair or replacement of the Product has not been carried out or is impossible, or where the lack of conformity is particularly serious, the Customer is entitled to a price reduction or termination of Contract.
5.4. The warranty referred to in this article is excluded if the Customer is acting in a professional capacity. For the purposes of these Terms, “Customer” refers to a natural person customer who qualifies as a ”consumer” under Italian Legislative Decree No. 206/2005, as amended and supplemented. However, the possibility of availing oneself of the remedies provided for by the warranty for defects in the Product sold, pursuant to Articles 1490 et seq. of the Civil Code, remains unaffected.
5.5. In the event of non-conformity of the Products, the Customer may contact the Seller by filling in the following form.
5.6. The Seller will assess the non-conformities reported by the Consumer and then decide whether or not to authorise the return of the Products, providing the Consumer with feedback via email.
5.7. If the Seller is required to refund the price paid to the Consumer, the refund will be made, where possible, using the same means of payment used by the Consumer when purchasing the Product. Once we receive and inspect the returned Product, we will process your refund within 14 working days:

• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account
• If you have not received your refund within 14 working days, please contact us.

5.8 Refund Policy

• 14 day cooling-off period (“change of mind”) as per Italian consumer laws
• Customer covers return shipping costs for change of mind
• Refund includes VAT and original shipping costs paid by you
• Refund excludes return shipping costs and duties & taxes collected by customs
• the Product must be unused and in its original packaging with all tags attached

5.9 Incorrect Products sent by us

• 14 day return window
• refund includes VAT/GST and original shipping costs paid by you, as well as return shipping costs
• refund excludes duties & taxes collected by customs

5.10 Defective or misrepresented Products

• You have up to 2 years to return a Product if it is defective or does not match its description, images, or advertised claims.

To qualify:

• The issue must be reported within the applicable return window
• You need to provide at least 2 photos of the issue
• We may require you to return the Product before processing a refund

5.11 How to request a return
To return a Product, follow these steps:

1. Contact us with your order number and reason for return.
2. We will provide return instructions and, if applicable, a return shipping label.
3. Pack the item securely and ship it back using the provided instructions.
4. Once received, we will inspect the item and process your refund accordingly.

5.12 Lost or stolen packages. Once an Order is confirmed delivered by our carrier, we are not responsible for lost or stolen packages. If your Product is missing after delivery, please contact the courier directly.

For any return-related questions, Please refer to the following page

7. INTELLECTUAL PROPERTY
6.1. The Trademark and, more generally, all other trademarks, illustrations, images and logos appearing on the Products, their accessories and/or packaging, which are subject to registration, are and remain the exclusive property of CAN. The total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium, is strictly prohibited without the prior and explicit consent of CAN. The same applies to copyrights, designs and models, and patents, which are the exclusive property of CAN.

8. PRODUCT SAFETY (EU Regulation No. 2023/988 ‘GPSR’)
7.1. All Products sold on this Site are safe as required by EU Regulation No. 2023/988 on general product safety. Pursuant to Article 19 of the aforementioned Regulation, we provide the manufacturer’s information and email address below: [email protected]
7.2. For any concerns regarding Product safety, you can contact the manufacturer at the aforementioned email address.

9. FORCE MAJEURE
8.1 The Seller shall not be held liable for any failure or delay in fulfilling its obligations hereunder due to circumstances attributable to it and beyond its reasonable and foreseeable control (“Force Majeure Events“).
8.2 Force Majeure Events include, but are not limited to, the following circumstances:

a) strikes, lockouts, and other industrial disputes;
b) civil unrest and insurrections, invasions, terrorist attacks or threats of terrorist attacks, armed conflicts (declared or not) or threats or preparations for conflicts;
c) fires, explosions, storms, floods, earthquakes, epidemics, or other natural disasters;
d) impossibility of using public or private telecommunications;
e) pandemics and lockdowns.

8.3 The Seller’s performance of its obligations under these Terms shall be deemed suspended for the period during which the Force Majeure Events continue. Notwithstanding the continuation of Force Majeure Events, the Seller undertakes to do any commercially reasonable efforts to find solutions that allow for the correct performance of its obligations.

10. PRIVACY
9.1. The Customer’s personal data will be processed in accordance with the privacy policy.
9.2. For any other information regarding the processing of personal data, the Customer may contact the Seller by completing the following form.
9.3. To the extent permitted by law, the Seller may use the personal information provided by the Customer to conduct appropriate payment and anti-fraud checks. In this regard, the Seller, as part of its data processing activities pursuant to applicable law, may request the Consumer to provide their identification data, including, where appropriate, a copy of an identity document. The personal information provided by the user may be subject to verification, including by third parties such as a credit reference or fraud prevention agency, which may maintain a record of such information.

11. APPLICABLE LAW AND & DISPUTE RESOLUTION
10.1. These Terms and individual Contracts concluded with Customers are governed by Italian law, without application of conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods adopted at Vienna, Austria on 10 April 1980 does not apply to the supply of Products under these Terms and individual Contracts concluded with Customers.
10.2. Any dispute arising from the interpretation or execution of these Terms and shall be subject to the exclusive jurisdiction of the courts of the Consumer’s place of residence or domicile, in accordance with Article 66-bis of the Consumer Code, unless otherwise required by applicable consumer laws in your country.
10.3. For an alternative to resolving disputes through the courts, Consumers in Australia, New Zealand, the EU, the UK, and Switzerland can direct their complaints to Consumer protection agencies, alternative dispute resolution (ADR) bodies, or online dispute resolution (ODR) platforms.
For online dispute resolution, the Customer has the option of using the platform established by the European Commission for the resolution of disputes relating to online sales contracts (“ODR Platform”). Through the ODR Platform, the Customer and the Seller can resolve disputes relating to online purchases with the assistance of an impartial body. The ODR Platform is accessible at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home.show. European Union (EU): Consumers can use the EU Online Dispute Resolution (ODR) Platform (https://ec.europa.eu/consumers/odr/) to seek an out-of-court settlement.

12. CLASS ACTION WAIVER
11.1. To the fullest extent permitted by law, all claims must be brought individually and not as part of a class action, collective action, or representative proceeding.

13. NO RESALE POLICY
12.1. Products purchased on our site are for personal use only and may not be resold without our prior written consent.

14. LIABILITY & DISCLAIMERS
13.1. We are not liable for delays, damages, or losses caused by third-party shipping carriers, customs authorities, or force majeure events beyond our control.
13.2. To the fullest extent permitted by law, our liability for any claim related to your purchase is limited to the amount paid for the Product.

15. CONTACT INFORMATION
If you have any questions about these Terms, please contact us at: Customer Support Form